Shipping policy

1. Delivery of Physical Products

The physical Products (including any tangible goods with digital elements) shall be delivered to the address indicated by the User, according to the methods and within the timeframe chosen or indicated on the Application and specified in the order confirmation. Unless otherwise stated, the delivery times specified in the order confirmation indicate the usual period of time required to deliver the Product from the moment it is handed over to the courier.

In the event that it is not possible to provide the requested Products, timely notice shall be given to the User via e-mail, indicating when delivery is expected or the reasons that make supply impossible.

If the User does not wish to accept the new delivery date or delivery has become impossible, they may request a refund of the amount paid, which will be credited promptly using the same payment method employed by the User for the purchase, no later than 14 days from the date on which the Owner became aware of the refund request.

Upon receipt of the Product, the User is required to check its conformity with the order placed as well as the integrity of the packaging. In the event of evident damage to the packaging and/or the Product, the User may refuse delivery of the Product and return it at no cost to themselves. Once the delivery document has been signed, the User may not raise any objection regarding the external characteristics of the Products delivered.

The Owner shall not be liable to any party or third party for damages, losses, and costs incurred as a result of non-performance of the contract due to force majeure.